"Doing  the right thing at a time ​it matters most."

In order to satisfy the posting requirements for AHCA regulated providers in Florida Statues 400.141 and 408.810, please click on the "Hotline Poster" below.

Complaint Form

General internet communication is inherently not secure. 

DO NOT send private or confidential information. (e.g social security number, diagnosis, credit card number etc.)

All staff members and caregivers must adhere to our policies and procedures, applicable laws, regulations, and to the professional standards of their licensing and certifying organization. 


In order for us to better serve you, you may give your feedback by call our Service Coordinator at (561) 801-6013 or by sending an  e-mail to: info@tropicshomecare.com


The Grievance Process is designed to express concerns regarding the quality of home care services received and any violation of your rights by call  (561) 739-3270 or completing the Complaint Form .


If these issues or concerns are not being addressed or resolved to your satisfaction within five (5) business days from date reported, you may lodge a complaint without reprisal or unreasonable interruption of services with our Service Coordinator by calling (561) 801-6013 or by sending an e-mail  to: info@tropicshomecare.com


If we still cannot resolve these issues or concerns and you wish to file an official complaint with the state, you may do so by calling the Florida State Agency for Health Care Administration toll free number at  (888) 419-3456 or in writing via US Mail:

                                                                                                    

             Agency for Health Care Administration    

                      Complaint Administration Unit

                    2727 Mahan Drive, Mail Stop #49

                                Tallahassee, FL. 32308



 

Grievance Process

Tropics Home Care Services, Inc.

(561) 739-3270